Every story has a beginning. Our story began in 1970 in Dallas, Texas when we opened our doors to the multifamily industry by offering interior and exterior renovations, as well as catastrophe restoration services. In the decades since then, we've successfully produced more than 15,000 projects. On any given day, we're working on more than 100 projects in dozens of cities across the nation.
PUTTING YOUR NEEDS FIRST
How did we manage to create so many long-term satisfied customers? Why do they keep coming back to us with all their reconstruction needs?
Early on, we adopted a working philosophy on the right way – the Penco way – to do business. An unwavering commitment by every member of the Penco team to this philosophy has led to success through lasting relationships and repeat business.
THE PENCO PHILOSOPHY
Number 1 – Do every job in such a way that the client truly wants you to do his
or her next job;
Number 2 – Do every job in such a way that you are proud of the results; and,
Number 3 – Make a profit from your work.
Finally, never put Number 3 before Number 2, and never put Number 2 before Number 1.
In other words, we succeed by putting our customers’ needs first. That’s why our customers come back to us time and time again. Every company says they're committed to customer satisfaction, but where's the proof?
97% of our work is performed for repeat customers.